- A field worker accepts the job — from the app or from here.
- They start it, do the work, and mark it completed.
- Completed is not closed. It lands in your queue for checking.
- You verify it, which closes it and applies its effect.
Two rules the system enforces
A reconnection or installation is refused while the
account owes anything. Restoring service to an account that still owes is how arrears
become uncollectible.
A disconnection cannot be completed without a final meter reading. The
meter is read before the water goes off, because that reading is the last consumption
you can bill — once the water is off the number is gone. Verifying the job approves
that reading and raises the closing bill.